Refund Policy

1. No Refund After Digital Delivery

Refunds are not available once a digital good or service has been delivered. This includes access to a subscription, dashboard, report, export, implementation output, support output, configuration, integration setup, scheduled MIS workflow, or any other digital deliverable made available to you.

Because BUSYNETPORTAL provides digital services, reporting workflows, implementation work, and account access that can be used immediately after delivery, refunds are generally not available after delivery or activation.

2. Before Delivery or Activation

If you have paid for a digital service but delivery, activation, onboarding, configuration, or access has not started, you may contact us to request cancellation review. Approval is not automatic and may depend on the order terms, work already performed, third-party charges, taxes, and payment processing costs.

3. Subscription Fees

Subscription charges are billed according to the selected plan or agreement. Unless a written agreement states otherwise, subscription fees already charged for an active billing period are not refundable after account access or service availability begins.

You may request cancellation of future renewal billing according to the cancellation terms in your order or subscription arrangement.

4. Implementation and Custom Work

Implementation, setup, training, configuration, dashboard mapping, report mapping, integration assistance, data review, and custom work are service-based digital deliverables. These fees are not refundable once the work has started or any output has been delivered.

5. Failed Payments, Duplicate Payments, and Billing Errors

If you believe you were charged by mistake, charged twice for the same invoice, or charged an incorrect amount, contact us with payment proof, invoice details, and the billing email used. Valid billing errors may be corrected through adjustment, credit, or refund at our discretion.

6. Third-Party Charges

Charges from payment gateways, hosting providers, messaging platforms, communication services, taxes, or other third-party systems may be non-refundable. These costs may be deducted from any approved refund or adjustment where applicable.

7. Service Issues

If you experience a service issue, contact support so we can investigate and attempt to resolve it. Temporary downtime, support delays, configuration corrections, feature limitations, or third-party platform issues do not automatically create a refund right unless required by law or agreed in writing.

8. How to Request a Review

To request review of a billing or refund matter, email support@busynotify.in with your name, company name, invoice number, payment reference, order date, and a short explanation. We may request additional information before responding.

9. Mandatory Rights

Nothing in this policy is intended to limit any mandatory rights that cannot be waived under applicable law. If a mandatory law requires a different treatment, that law will apply to the extent required.